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Student Services Specialist I - 999789

Fort Lauderdale-Davie, Florida

Full Time with Full Benefits

Non-Exempt

Commensurate with experience

Hourly

No

1. Assists in managing operations to ensure continuous improvement of student services that increase engagement & retention.
2. Acts as liaison between students, faculty, and college and university departments.
3. Contacts prospective students to present information and/or explain available programs and services. Communicates with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication.
4. Provides assistance in completing application and enrollment documents.
5. Coordinates activities required for enrollment, such as CPR training, inoculations, and/or fingerprinting.
6. Provides assistance to faculty and staff in duties such as facilitating or conducting orientation programs, and scheduling events.
7. Coordinates or participates in promotional activities, including conferences, educational fairs, career days, campus tours, or special events to present programs to prospective students.
8. Assists with the planning and execution of marketing and community outreach events.
9. Facilitates preliminary and qualifying exams.
10. Coordinates test administration and outcome reporting.
11. Schedules and administers examinations, including designating rooms, selecting and training proctors, ensuring computer accessibility, and making alternative arrangements. Ensures that ADA, accreditation, and/or credentialing agency requirements are met.
12. Oversees the completion of faculty evaluations by students, compiles and tabulates results, and writes executive summaries.
13. Tracks and monitors student academic progress for assigned program(s) or cohorts.
14. Reviews degree plans, degree applications, transcripts, and all other pertinent materials to ensure that students meet graduation requirements.
15. Notifies students of academic progress toward graduation.
16. Prepares and delivers required student information to state credentialing agencies.
17. Responds to requests for student information, as appropriate, from students, credentialing agencies, and/or other institutions.
18. Maintains accurate and complete student records as required by laws, policies, and administrative regulations.
19. Counsels students regarding educational issues, such as course and program selection, class scheduling and registration. May conduct exit interviews for student withdrawals.
20. Counsels students regarding educational issues, such as course and program selection, progress toward graduation, and career decisions. May conduct exit interviews for student withdrawals.
21. Counsels students regarding educational issues, such as course and program selection, progress toward graduation, and career decisions. May conduct exit interviews for student withdrawals.
22. Acts as advisor to student organizations, ensuring adherence to college and university policies and procedures.
23. Advises student organizations and assists with their efforts to arrange special events, such as fundraisers, receptions, professional networking opportunities, and/or symposiums.
24. Provides students with information on topics, such as college degree programs, admission requirements, and financial aid opportunities.
25. Assists in establishing contracts with employers or institutions to create experiential learning opportunities such as internships, practicums, and/or employment opportunities for students. Monitors contracts and affiliation agreements to ensure compliance.
26. Assists in facilitating student grievance and discipline processes.
27. Considers, resolves, and responds to student petitions.
28. Maintains or monitors departmental and/or program websites.
29. Coordinates the production and dissemination of university publications, such as course catalogs and class schedules.
30. Develops and produces marketing materials promoting student events such as orientation, graduation, other ceremonies, and/or conferences.
31. Generates reports to ensure timely information is available for management use.
32. Attends meetings, educational conferences, and training workshops and serves on committees.
33. Participates in college and university committee activities as assigned.
34. Assists in the recruitment, selection, training, and supervision of student employees, graduate assistants, and/or volunteers.
35. Provides feedback and recommendations to management regarding recruiting strategies, customer service, communications, and/or recruitment programs.
36. Completes special projects as assigned.
37. Performs other duties as assigned or required.

Knowledge:
1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Psychology - Working knowledge of human behavior and performance, individual differences in ability, personality, and interests; and learning and motivation.

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking - Advanced skills in talking to others to convey information effectively.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8. Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

Physical Requirements:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. May be required to work nights or weekends.
5. Travel - Must be able to travel on a daily and/or overnight basis.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Bachelor’s Degree

Up to two (2) years of student services experience in higher education.

No

No

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.